FAQ's - Frequently Asked
Questions
- we provide conferencing equipment and services so that companies can increase productivity and reduce costs.
- we can plan and implement your complete conferencing system - including hardware, software and services.
- great pricing - we try hard not to be undersold.
- great service - we provide full training, support and service for all your conferencing needs.
- we focus on video and audio conferencing - we do not just ship you a box - we know conferencing.
- we are authorized resellers for the product lines we sell - you get full manufacturer warranties and support.
- we ship from both US and UK warehouses so we can meet your multi-national system needs.
- we have flexible payment terms - including corporate PO's AMEX, VISA, Master Card, PayPal, leases, etc.
- we offer a full line of systems, parts and accessories - over 1,000 conferencing SKU's in all.
- online or 800 number ordering.
- we can blind drop ship to any destination you want - in the USA or international. We work with end users, VARs & integrators.
We accept Corporate Purchase Orders, checks, money orders,
Master
Card, Visa, Discover, AMEX, PayPal secure credit card payments
from customers in the USA. For international customers, wire transfers, money
orders, letters of credit, the Master
Card, Visa, AMEX, PayPal
credit card/bank link are available.
We have 2 shopping cart systems - one that uses the PayPal system and it's secure servers and another that uses direct credit card payments. . . . and we can process your credit card transactions manually over the phone or via fax.
Many people like PayPal because it gives an extra level of security to your credit card information - but it does require a PayPal account to be setup up (it happens during your first PayPal transaction) and that can be a limitation for some business and government users. There are also limits on the size of the transactions.
Many people prefer direct secure online payment options for Master Card, VISA, Discover & AMEX - we've added that option
to our US catalog stores . . .
You can process bigger transactions that way and no PayPal account is needed.
Many people prefer to pay by credit card over the phone or via fax . . .we have that option too for Master Card, VISA, Discover & AMEX via our own merchant credit card accounts. This gives a direct personal connection between you and us.
Wire Transfer payments are often required for international transactions. Please contact use for the details required for wire transfers.
Click
here for the list of international countries that work with the PayPal Master
Card/Visa and electronic payment system.
Click
here to join the PayPal Secure payment service using this link.
We can accept Master Card, VISA, Discover and AMEX credit card payments.
- You can contact us by phone, fax or email to process your credit card transaction or . .
- You can use the Fast Pricing Cart that uses PayPal for credit card processing or links to your existing PayPal account or . . .
- You can use the other shopping cart for direct secure credit card payments online.
Here are some tips for using the cart with the direct secure credit card payments:
From each catalog page, click on the "Add" button to add an item to your cart. You can also select the quantity.
There's a separate cart for each catalog (e.g. Audio, Video, Networks.)
The "Express Lane" button allows you to order one item and proceed directly to checkout (it leaves the regular shopping cart intact).
The "Inquiry" button allows you to send a email to 1 PC Network and request more information about a particular item.
The "Tell a Friend" button allows you to send an email to a friend or colleague with a link to the product on web site.
After receipt of your credit card order, we may need you to sign a
Credit Card Authorization Form that we will send you,
e.g. for international orders or if your shipping address is different
from your credit card billing address.
For Corporate
Purchase Orders, you can use either shopping cart and
select the option that will email the cart
information to us with a confirming email going to you. Put a note saying this
is a pending order.
We process your order after we receive your PO form via fax or email
For personal checks, company checks, cashier's checks and money orders,
you can use either shopping cart and select the option
that will email the cart
information to us with a confirming email going to you. Put a note saying this
is a pending order.
We process your order after we receive your money order or cashier's check.
For personal and company checks, we process your order after the funds clear.
Please allow 10 banking days after receipt for clearance of funds before the
order is processed.
Here are some tips for using the "Fast Pricing" cart with the PayPal payment option:
From each catalog page, click on the "Fast Pricing Add to Cart" button to add an item to your PayPal shopping cart.
There's one cart for all catalogs (e.g. Audio, Video, Networks, etc.)
You can select the quantity, shipping mode, etc. at the cart screen.
This cart gives you an easy way to get pricing quotes for any configuration or list of items (from any catalog).
It allows you to proceed to PayPal checkout or to get an email requesting and confirming the price for the configuration or setting up a PO purchase.
The CMAS contract is #3-02-58-0176A (Contract Term July 31, 2001 through September 30, 2005).
Yes. We can sell and support you with PAL and 220/240V systems. Typically the
prices are about the same as for the US specification product. Contact us for a
precise quote or click here for more details on the International
Part Numbers, Regions and Online Stores
Our shopping cart uses browser "cookies" to hold
the contents of the cart. Cookies can be disabled (intentionally or
accidentally) in a browser. If you think that a shopping cart is not working,
please check this browser setting (in MS Internet Explorer set the Security
Level to Medium via the menu selections Tools/Internet Options/Security/Medium). Please be assured
that these cookies can
only be sent to the same domain that originally set them (yours), and that cookies are cleared when the customer checks out. Also, note that
cookies "expire" after some time if the
customer does not check out before then. Otherwise, customers have twenty-four
hours to check out (even if they leave your site and return later) before the
cart order is discarded.
1 PC Network Inc. believes that electronic privacy is crucial to the ongoing
success of the Internet as a service, commercial, and entertainment medium. Our
policy is to keep the personal information we receive from our sites completely
confidential, and used solely for internal purposes and for shipping, payment
processing and accounting. We will not otherwise willfully disclose your
personal information with any other parties.
We guarantee your satisfaction! That's why all equipment we sell is backed with a 60 day Satisfaction Guarantee. If for any reason you are
not completely satisfied, feel free to return it in new condition in its
original packaging within 60 days of the purchase date and we'll gladly exchange
your purchase or refund your purchase price...no questions asked! You must first
get a Return Authorization Number (RA # or RMA #) for returned merchandise from us
by email, fax, phone or regular mail. All returns (except for in-warranty repairs and defective material returns) are subject to a restocking fee. Returns are not possible for international transactions (except for in-warranty repairs and defective material returns). The details are as follows:
Audio, Video, and Bridging Equipment
Contact your sales representative in advance to arrange your return and get an RMA #. Non-defective products may be returned per the schedule below:
- Returned within 30 days from original shipment date and factory sealed, not subject to a restocking fee.
- Returned within 30 days from original shipment date not factory sealed subject to a 15% restocking fee (with a $25 min.).
- Returned between 31-60 days from original shipment date 20% restocking fee (with a $25 min.).
- No return accepted after 60 days.
- Cables - there are no returns for Telemetrics camera control cables or any other non-defective custom or legacy products - so please order carefully.
Software
- For immediate software replacement, return the defective product within 30 days from original shipment date to receive replacement of the exact same program. Include all disks, documentation, inserts and packing in the original package.
- Non-defective software must be returned within 30 days
from original shipment date in its original sealed package.
- Opened software is non-returnable.
- Contact your sales representative in advance to arrange your return and get an RMA #.
Return Merchandise Authorization (RMA) Number
- All returns require an RMA number, which must be arranged in advance. Please have the following information on hand when calling to receive an RMA: customer name, invoice number, serial number (if applicable) and the reason for return. All returns must be complete in original packaging, all documentation, cables etc. If your return item is complete, your only obligation is transportation charges and
restocking fees where applicable. Leased products are non-returnable.
- We reserve the right to authorize product returns after 60 days have passed from the invoice date.
Shipping and Handling.
- For all returns, shipping and handling charges are non-refundable. Customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced. The shipment should also be insured.
Other Special Situations.
- Occasionally we have special situations involving, refurbished or demo equipment, custom products, legacy items that are no longer in production, etc. For these items, we will provide a
replacement unit for any defective material returns on a best efforts basis or a refund of your item purchase price - within 30 days from the original shipment date. We will ship a replacement unit out via ground shipping at our expense typically within 24 hours of the trouble call. You can request a faster shipping method at an additional charge.
We are incorporated in Las Vegas, Nevada. We collect sales tax for Nevada tax residents. The current Clark County,
NV sales tax rate is 7.5% - see details at http://tax.state.nv.us/
Customers are responsible for any state use taxes that may be due - see details at http://www.nolo.com/encyclopedia/articles/ilaw/internet_tax.html.
We will gladly credit sales tax for exempt or government institutions. Just fax us a copy
of your tax-exemption form with an address matching your order's billing or
shipping address. Please include a copy of your receipt or your order number.
Some products require collection of sales tax in advance if shipment is made to a customer address from a warehouse in the same state (e.g. for some Sony products in California and for some Alpha Telecom products in California). These situations require a manual adjustment to the online shipping calculations.
Shipping costs for alternative modes of transportation are included in the
shopping cart system. Other custom
shipping alternatives are available if you need
them.
Alaska and Hawaii normally ship 2nd
Day Air or Next Day Air and there may be additional fees depending on the zip code.
International
and overseas costs vary significantly and require a custom calculation
depending on the products and destinations. The products are first transshipped to a US address, export documentation is prepared and then the products are exported. To simplify the transaction for small shipments, we prefer to charge you for actual
export shipping costs, taxes and customs duties to your own FedEx account. For larger shipments, export shipping via a freight forwarder is arranged. Handling costs for this type of transaction are $50 per shipment.
Please contact us for a detailed estimate if required in advance of placing your order.
For FPO AP addresses, the products are first transshipped to a US address and then exported via USPS (US Postal Service) insured priority mail. Handling costs for this type of transaction are $50 per shipment. Shipping costs require a custom calculation.
Shipping Cut-Off Time: In stock product ordered by the early afternoon (Central Time) is normally
shipped out the same day from the Chicago warehouse.
We offer very competitive pricing on all our products and services. We try
hard not to be undersold. Please contact us if you need a volume price or any
other custom pricing requests. We reserve the right to change our prices without
notice (due to factors such as manufacturer price changes, etc.). Despite our
best efforts pricing errors may occur. We are not responsible for any inadvertent pricing
errors. Leasing costs can vary depending on customer credit and interest rate
market conditions.
Our fax numbers are 801-760-0210 or 949-675-9599. You can also
send us your faxes as an attachment to an e-mail (in tif, gif or jpg formats).
Polycom Pre-Sales Technical Support, Monday - Friday from 8:00 am to 5:00 pm
(PST), at:1-800-POLYCOM (800-765-9266). For the most immediate Pre-Sales support
End-Users can access Polycom's technical support at
www.polycom.com 24 hours a
day, 7 days a week. In addition, Pre-Sales may be contacted by email at presales@polycom.com
Warranty and Gold
Seal Support issues?
Standard & Extended Warranties
Polycom manufactured products all come with a standard one-year or three year
limited warranty (it depends on the item and it's normally defined on the
product brochure), and they may also be covered with the purchase of extended limited
warranties. We recommend our Gold
Seal programs for support, maintenance, training, investment protection,
etc. Some international warranties require special considerations and quotations.
Peripheral Warranties
One, two and three-year limited warranty packages may be purchased for all
peripherals purchased from Polycom, including Sony Monitors, Monitor Carts,
NT-1'S, NT-3'S, scan converters and document cameras.
On-Site Installation Installation service is available throughout the United
States and in some international locations.
Remote Installation - Remote services are available in North America and many other countries. We can walk you through
the installations by phone, fax, email and video.
Yes we do. You can place your orders and get efficient shipping and delivery solutions for many products & services in any region of the world.
Here are the simple steps to setting up your international order and delivery:
03/21/07
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